Privacy Policy

1. Introduction & Commitment

ESSMA UPS ("we", "our", or "us"), headquartered in Bengaluru, Karnataka, values your trust and is committed to safeguarding your personal and business data. This Privacy Policy details our transparent data handling practices when you explore our catalog, configure equipment in your quote cart, or request custom quotations at essmaups.in.

2. Information We Collect

We only collect information that you knowingly and voluntarily provide to us when placing an equipment enquiry or requesting an engineering callback:

• Contact Identity: Full Name, Business/Personal Email Address, and Mobile/WhatsApp Contact Number.
• Organization Details: Company Name, Institution, Hospital, or Factory name (optional).
• Installation Details: Installation City or Bengaluru Area (e.g. Whitefield, Peenya, Electronic City).
• Technical Bill of Quantities: Selected UPS systems, inverters, tubular batteries, kVA ratings, load calculations, and specific site remarks.

3. Purpose of Processing & Use of Data

We collect and process your information exclusively for legitimate business and customer service purposes:

• To prepare technical sizing, calculate battery backup autonomy, and generate official factory-direct proforma invoices.
• To contact you via phone call, WhatsApp, or email regarding your requested equipment and site installation scheduling.
• To register factory warranties (4-year UPS warranty, 1-year battery warranty) and provide long-term PCB servicing support.
• To prevent spam and protect our web services against automated bot submissions.

5. Data Storage, Security & Retention

All enquiry data transmitted through our website is secured with industry-standard TLS/SSL encryption. We retain your quotation data only as long as necessary to fulfill your technical support, warranty documentation, and customer relationship requirements.

6. Your Rights (DPDP Act)

In accordance with applicable Indian data protection laws, you retain the following rights at all times:

• Right to Information: You can request a summary of the personal data held about your enquiries.
• Right to Correction & Deletion: You can request correction of inaccurate contact information or erasure of your lead records.
• Right to Withdraw Consent: You may opt out of further quotation follow-ups at any time by contacting our engineering desk.